Remember, you can always LIVE CHAT with the Sempo team if you are having difficulty, or if these suggestions don't resolve your issue.
- Fresh the App (if the customer is new to the system, the vendor needs to re-sync with the server)
For payments using QR codes
- Ensure you hover the vendors payment screen over the QR code for at least 5 seconds.
For payments using tap-to-pay smart cards
- Ensure you hold the tap-to-pay card at the top of the vendors device for at least five seconds
For payments using SMS
- Ensure you have data and credit