Remember, you can always LIVE CHAT with the Sempo team if you are having difficulty, or if these suggestions don't resolve your issue.

Try this:

  1. Fresh the App (if the customer is new to the system, the vendor needs to re-sync with the server)

For payments using QR codes

  1. Ensure you hover the vendors payment screen over the QR code for at least 5 seconds.

For payments using tap-to-pay smart cards

  1. Ensure you hold the tap-to-pay card at the top of the vendors device for at least five seconds

For payments using SMS

  1. Ensure you have data and credit
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