Once you have initiated a transfer you can not cancel it. This includes in-store payments, peer-to-peer payments and international transfers.

If you need to change the amount you sent or refund a customer for an incorrect charge, please initiate a new payment of that amount to the individuals phone number or unique code.

If you believe a transfer was due to fraudulent activity please immediately contact us via the LIVE CHAT or via email compliance@withsempo.com. We will promptly investigate the issue and provide a refund according to our Terms of Service. 

Failure to report a fraudulent activity might cause your account to be suspended.

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